Shipping policy
Free Shipping on Featured Product
We are pleased to offer free standard shipping discount on our featured product.
How long does delivery take?
Orders are typically delivered within 3–7 business days after processing.
Please note:
- Delivery times may vary during peak seasons or due to carrier delays.
- Pre-order or backorder items will be shipped once they become available.
Where does Vytel ship to?
We currently ship to the United States, United Kingdom, Canada, Australia and New Zealand.
Please note that shipping restrictions may apply to certain products or locations due to:
- Local or state regulations
- Carrier limitations
- Hazardous materials
- Oversized or irregularly shaped items
- Certain address types (PO Boxes, military addresses, etc.)
How will my order be shipped?
We work with trusted third-party logistics partners to deliver your order.
The shipping carrier is selected automatically based on what best serves your location and order.
Once your order ships, you will receive a shipping confirmation email with tracking information.
I ordered multiple items. Will they arrive together?
We aim to deliver all items in one shipment whenever possible.
However, in some cases, items may be shipped separately depending on availability or fulfillment location.
If items are shipped separately, you will receive separate tracking notifications for each shipment.
Can I change my shipping address after placing an order?
Orders can be canceled or modified within 60 minutes of being placed.
Once an order has been shipped, we are unable to change the delivery address.
Important notes:
- If an order is canceled more than 60 minutes after placement, return shipping fees (if applicable) will be the customer’s responsibility.
- If an incorrect or incomplete address is provided and the package is lost or undeliverable, the customer assumes responsibility. We are unable to replace the order or issue a refund in such cases.
What if I receive the wrong item?
If you receive an incorrect product, please contact us as soon as possible at: